Documented Violations

Critical violations on file

Inspections in May 2025 produced 51 photographs documenting 36 flagged items across food safety, brand standards, equipment, cleanliness, operations, and staffing — an audit score of 6 / 92 (6.52%).

Health & Safety

Critical

Food and beverage items stored inside the restroom
Cold-brew machine with visible mold
No expiration dating on food items
Rusted food-contact surfaces and utensils
Cross-contamination risks throughout prep areas
Syrups expired more than 6 months in active use

Brand Standards

High

Non-approved beverages sold (e.g. Yoga Nectar)
Unauthorized non-Qargo recipes used
Wrong dairy and non-dairy milk brands
Wrong syrup brands (Torani / Monin, many expired)
Unbranded cups and napkins
Improper food presentation and portioning

Equipment Issues

High

Coffee and espresso machines not cleaned
Speed oven and bakery oven with dangerous buildup
Rice cooker used in place of approved boba cooker
Ice machine covered in grime
Required equipment never installed (since Feb 2025)
Equipment maintenance neglected

Operations

Significant

No cleaning logs or schedules
Poor inventory management
Staff scheduling failures (no Homebase access)
No FIFO rotation system
Inadequate staffing causing service delays
Failure to respond to franchisor directives

Cleanliness

High

Dirty preparation areas and counters
Unsanitary storage rooms
Cluttered, unsafe workspace
Improper microfiber rag usage (cross-contamination)
Trash can placed next to the coffee grinder
Restrooms poorly maintained

Staff Issues

Significant

Incomplete uniforms
Uniforms not laundered
Uniform sharing between employees
Lack of proper training
No staff access to scheduling system
Recipe manual in foreign language used as reference

Legal Basis for Termination

Franchise Agreement Section 15.2.1.18

The Franchisor has the right to terminate the Franchise Agreement without opportunity to cure if the Franchisee breaches the Agreement and/or fails to comply with mandatory specifications, customer service standards, or operating procedures prescribed in the Operations Manual on two or more separate occasions within any period of twelve consecutive months, whether or not previous breaches or failures are cured.

Multiple violations were documented: December 2022, April 2025, May 2025, July 2025, and ongoing through January 2026. All conditions for termination without cure period have been satisfied.